It has actually come to this? So many great experiences, so many wonderful people (except for that one), so many unforgettable memories. And yet, New Zealand’s final farewell for us is this: for the second time in three opportunities, Air New Zealand has failed to put our bags on the same plane as us. Even with a three-hour layover in Auckland. How does that happen? Have they employed tuatara to handle luggage and cargo? Three hours is usually enough even for Heathrow, for heaven’s sake, and Auckland’s not exactly the world’s biggest airport.
“They’ll be on the next flight,” assures the man clicking away at a computer with the sleek lines and processing power of the eighties. The early eighties. It’s got a green screen, it’s slower than Air NZ baggage handling, and the printer issuing my lost luggage report is a noisy old dot matrix model. Dot matrix. And yes, the paper is the appropriate relic, which I wasn’t even aware was still produced: alternating green and white stripes with perforated holes down the sides. What sort of bizarre time warp have we entered? Have all the country’s IT consultants gone walkabout?